Warranty
Request

Christmas and New Year Observance Notice:

The Providence Group offices, Warranty Division and field operations will be closed for the holidays, from Friday, December 20, 2024, 3:00pm through Thursday, January 2, 2025, 9:00am so that The Providence Group team can celebrate the holidays with our families.  We will re-open Thursday, January 2, 2025.

Please submit your Warranty request / inquiry January 2, 2025, or after.

If you have an emergency, please contact the appropriate vendor listed in your Homeowner’s Orientation Packet or the magnet that can be found inside the electrical panel, usually in the garage.

Please note emergencies are restricted to the following:

1.       Loss of water supply to property – Contact plumbing vendor.

2.       Sewage backup – occurring in one or more locations in home – Contact Plumber - clogged toilets and sink drains are not considered emergencies.

3.       Smell of gas – Contact your gas company - note it is common to smell a seasonal burn-off odor with fireplaces and heating systems.

4.       Heating system not functioning – complete loss of – contact HVAC Vendor.

5.      Complete loss of electricity to the entire property – contact electrical vendor.

Merry Christmas and Happy New Year!!

Warranty Request Form

Every home built by The Providence Group is backed by a 2-10 Home Buyers Warranty.

Your home is covered by a 1-year Workmanship warranty, a 2-year Distribution Systems warranty, and a 8-year Structural warranty.  

The 1-year Workmanship warranty provides coverage from the day of closing and establishes the standards applicable to the finish and materials used in the construction of your home.

The 2-year Distribution Systems warranty begins at closing and establishes the standards for your home’s wiring, piping, and ductwork.

The 8-year Structural warranty provides coverage for structural elements from the day of closing and defines the standards related to the structural integrity of the load-bearing elements of the home.