A new construction home warranty protects you from qualifying defects in workmanship, materials, systems, and major structural components during the early years of homeownership.
Think of it as a safety net that helps you settle into your new home with complete peace of mind!
At The Providence Group, every homeowner is automatically enrolled in our 2-10 Home Buyers Warranty at closing and receives a digital manual that explains what’s covered, what isn’t, and how to request service.
When you understand your warranty from the start, it becomes much easier to know what to do and who to contact when something needs attention.
What Does My New Home Warranty Cover?
A new home warranty covers three main areas:
- Workmanship
- Distribution systems
- Structural components
These protections are designed to address defects, not everyday wear, weather-related issues, or routine homeowner maintenance.
How Long Each Part of Your Home Warranty Lasts
Every section of a home warranty follows a different timeline, reflecting the most common things homeowners notice in the first few years.
Here’s how the 2-10 Home Buyers Warranty works for Providence Group homeowners:
1-Year Workmanship & Materials
Coverage includes items you see and use every day, such as:
- Cabinets
- Countertops
- Flooring
- Drywall
- Interior trim
- Paint finishes
2-Year Distribution Systems
This covers the “behind-the-walls” essentials that keep your home running smoothly:
- Electrical wiring
- Plumbing supply and waste lines
- Ductwork
10-Year Structural Coverage
Long-term protection for major load-bearing components, including:
- Foundation elements
- Roof framing
- Beams, joists, and supports
Your digital manual helps you understand the terms, conditions, and exclusions of the warranty, so you always know exactly how your coverage works.
What Isn’t Covered by a New Home Warranty?
A warranty covers qualifying defects, not everything that happens inside or outside the home. Some of the most common exclusions include:
- Driveways, sidewalks, patios, and landscaping
- Cosmetic touch-ups after move-in
- Hairline drywall cracks from normal settling
- Damage caused by pets or misuse
- Items that require routine maintenance (i.e., caulk, grout, filters, weatherstripping, etc.)
- Issues caused by homeowner-installed aftermarket upgrades
Your warranty manual spells out these exclusions clearly so you always know what falls under your responsibility.
How to Make a Warranty Claim on a New House
- Review your warranty to confirm whether the issue is covered.
- Document the concern with photos, dates, and brief notes.
- Submit the claim through our warranty portal or customer service team.
- Allow the warranty provider to review the request and determine if an inspection is needed.
- Schedule the inspection.
- Repairs are assigned and completed according to the coverage category.
Filing a home warranty claim follows a simple pattern, no matter which provider you have. The key is to confirm the issue, document it clearly, and submit it through the appropriate channel for review.
For emergencies, such as a loss of heat in freezing weather, always follow the emergency steps listed in your warranty documents.
At The Providence Group, homeowners submit Warranty Service Requests through our online form or by emailing warranty@theprovidencegroup.com. Then our team will guide you through the next steps.
Tips for Getting the Most From Your Warranty
A few simple habits can help you avoid headaches and get fast, accurate support:
- Keep all closing documents together so they’re easy to reference.
- Report concerns ASAP, not after several months.
- Always do seasonal maintenance to prevent non-covered damage.
- Use qualified professionals for any post-move-in improvements.
- Take note of potential issues you notice during your new-home orientation and track them over time.
These small habits go a long way in helping you keep your home safe and sound in its early years.
Why Your Warranty Matters
A good warranty shows you’re buying a home from a builder that stands behind their work.
With The Providence Group, you get the reassurance of 2-10 home warranty coverage and a local team ready to help whenever you need us.
Owning a home is a big step, and we’re here to support you long after closing day.
New Home Warranty FAQ
What is not covered by a home warranty?
A warranty excludes cosmetic touch-ups, outdoor features, homeowner-caused damage, and issues from normal wear or poor maintenance. These fall under routine home care.
What is the home warranty claim process?
You submit a request, our team reviews it, we schedule an inspection if needed, and repairs follow. Clear descriptions and photos help move things faster.
How long does an inspection and repair usually take?
Most non-emergency requests are reviewed within a few business days. Repairs depend on trade partner availability and the specific category of the issue.
Can I transfer my warranty if I sell my home?
Yes. Most 2-10 Home Buyers Warranties transfer automatically, offering added value and reassurance to future buyers.
